The Vendor is required to provide IBM cognos planning analytics (TM1) including it advice and consultation, technical support, and development (including minor enhancements
- Requires the following support services:
• Trouble shooting
• Root cause analysis
• Break/fic support
• Data integrity wrong data investigation
• Report and template fixes
• Performance optimization and tuning
• Data load fixes
• Minor enhancement development
• Upgrade and patch management support
• Client advocacy
• Online issue tracking tool
• Phone and email support.
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