Incident Reporting and Management System

Incident Reporting and Management Systems capable of supporting campus security, investigations, dispatch, case management, threat assessment, and operational reporting across multiple campuses.
- Incident Reporting and Management
a) Create, track, manage, and close incident reports;
b) Support configurable incident types, workflows, priorities, and escalation processes;
c) Capture attachments, notes, pictures, videos, evidence, and incident history;
d) Configurable automated notifications, alerts, escalations, and workflow triggers based on incident type, status, priority, location, or elapsed response times;
e) Ability to create, assign, track, escalate, and close follow-up actions and tasks related to incidents, investigations, and security operations, including status tracking, due dates, notifications, and audit history;
f) People records and/or database to ensure accurate record-keeping;
g) Native or built-in email functionality and/or report distribution functions (nice to have);
h) Ability to support voice-to-text (nice to have);
i) Templates for common incidents (nice to have).
- Dispatch and Personnel Management
a) Real-time dispatch of security personnel;
b) Assignment and tracking of patrol activities;
c) Monitoring of officer location, status, and activity updates;
d) Dispatch and activity history;
e) Support for shift operations and resource allocation (nice to have)
- Investigations and Case Management
a) Creation and management of investigation files and cases;
b) Association of incidents, evidence, witnesses, persons of interest, locations, and related records;
c) Audit trails and chain of custody tracking;
d) Ability to create and maintain records for persons, vehicles, organizations, and assets;
e) Ability to identify repeat subjects and recurring incidents;
f) File types specific to Case Management;
g) Investigative roles;
h) An entity database allowing prefill information be retained for easier reference and quality assurance;
i) Independent text pages that are attached to the main case file;
j) Tasks that are assigned to investigators work queue and review by supervisor prior to conclusion;
k) Ability to restrict case visibility using role-based, case-level, and record-level security controls.
- Analytics and Reporting
a) Standard and ad-hoc reporting capabilities;
b) Dashboards and visualizations for operational and management reporting;
c) Trend analysis to identify emerging risks, safety concerns, and operational performance indicators;
d) Data export capabilities;
e) Ability to easily associate equipment, incidents, key infrastructure with specific locations;
f) Integration with GIS technologies for heat mapping, geographic incident visualization, and location-based risk analysis.
- Mobile Capabilities
a) Native mobile application (iOS/Android);
b) Incident access, creation and updates from mobile devices;
c) Mobile dispatch notifications and patrol logging;
d) Offline capability;
e) Automatic capture of user location through device location services, including GPS, cellular,
and Wi-Fi positioning;
f) Notifications.