Point of Sale System

Campus Store's operations include general merchandise retail (apparel, gifts, technology, school supplies) at multiple physical locations (the main Campus Store, and a Hickory, NC location), an online store, and a coursematerials (textbook) program that includes new sales, physical book rental, and digital course materials distributed through VitalSource. Student, course, and enrollment data flow nightly from the University's Banner student information system into the current ERP, driving customer records, course schedules, and rental eligibility; any proposed solution must be able to consume this data feed (or an equivalent) to determine rental eligibility and to build course-based course materials.
- Solution provide:
1 The solution shall support point-of-sale transactions across multiple physical locations (currently: main Campus Store, and Hickory, NC store), with the ability to add or deactivate locations, including seasonal pop-up locations, without a new implementation.
2 The solution shall support offline transaction processing at the register when internet connectivity is interrupted, with automatic synchronization once connectivity is restored.
3 The solution shall process a true $0.00 transaction for physical book rentals, including suppression of the payment/billing step when the cart total is $0.00, without requiring a nominal ($0.01 or similar)
placeholder charge.
4 The solution shall support book rental check-out, check-in/return, and buyback transactions at the point of sale, and shall support a report of outstanding (unreturned) rental items.
5 The solution shall support robust, stackable promotions (multiple auto-applied discounts and/or couponbased discounts applied together), tiered quantity discounts (e.g., buy one get 10% off, buy two get 20% off), and BOGO-style promotions, consistently across both the point of sale and the online store.
6 The solution shall support full gift card management, including sale, redemption, balance inquiry, and the ability to import existing gift card balances from the University's current platform.
7 The solution shall support split-tender payments, including credit/debit card, campus card (via Watchman Payment Systems, Transact Mobile ID, and/or FreedomPay), and cash
8 The solution shall support departmental/auxiliary billing (charges to a University fund/account/department rather than a card or cash tender) for internal University purchases.
9 The solution shall support SSO or multi-factor authentication for the back office platform with role-based access control.
10 The solution shall support cashier PINs and role-based access control at the register.
11 The solution shall support automatic emailed digital receipts to customers at checkout, with the ability to disable receipt printing by location or terminal.
12 The Vendor shall describe the hardware operating system that will be used and whether the University's existing hardware (currently Microsoft Surface Pro devices) may continue to be used, and shall propose replacement hardware pricing for any devices that cannot be reused.
13 The solution shall support generation and printing of price tags/barcode labels compatible with the University's existing label printers (Avery/Dennison-type thermal printers), and shall support autogeneration of UPCs/barcodes for items that do not already have one.
14 The POS solution shall work in tandem with eCommerce in the same platform or include a sync functionality across platforms is near real time. Sync time to proposed or current ERP should be near real
time as well.
15 The solution shall be Payment Card Industry Data Security Standard (PCI DSS) compliant and shall not store credit card data; solutions offering point-to-point encryption (P2PE) will be given priority over end-to-end encryption solutions.