Audio Transcription Services

The vendor is required to provide a secure, mobile-based solution for recording investigative interviews and transcribing the recorded statements.
- The solution must include an app that can be installed on agency-issued mobile devices, with secure file transfer capabilities, accurate transcription services, and compliance with law enforcement data security standards.
- A criminal justice information service (CJIS) complaint application that will offer cellular phone application that can be used on county issued cellular phones to record investigative interviews and be able to forward the recorded interview to the vendor service through a secure portal via the application for accurate transcription.
• Accurate details: recording ensures that all details are captured accurately, reducing the risk of misinterpretation or omission. 
• It also captures the tone and demeanor of the employee, which is not possible with written statements. 
• All recorded statements of the accused employee and key witnesses will need to be transcribed. 
• Verbatim account: transcribing recordings can provide a verbatim account of the interview, which is invaluable for reference and later analysis. 
• Safeguard against disputes: having a recorded account can serve as a safeguard for employees and the county against disputes about what was said during the interview. 
• Thorough understanding: recording allows practitioners to conduct interviews with a more thorough understanding of the facts and question accused employees and witnesses about key documents and other evidence, leading to more developed findings. 
• Reliability and accountability: recording increase the investigator's focus (so they are not stopping to type during the interview) and boosts the accountability of everyone involved. 
• Efficiency and oversight: recording interviews can be more efficient and provide oversight during investigations by preserving accurate accounts while protecting the rights of everyone involved. 
• A transcription service will decrease the time and cost it takes for an investigator to transcribe their interviews into statements. 
• This service will improve the overall efficiency of the unit.
- To accurately capture audio recordings of investigative interviews on a mobile application compatible with current apple iPhone iOS operating systems and send the recording via the application to the vendor through a secure online portal.
- The application will transcribe the recording and return an accurate transcription of the interview back to the investigative unit to use as evidence.
- The transcription should be at least 99% accurate with details and able to provide a verbatim account of what was said by each person involved in the interview.
- Provide transcription services for digital files from other media such a body worn microphone, cameras, or in-dash mobile video recorders.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 03, 2025