Transcription Services

The Vendor is required to provide transcription services for include:
•    The written documents must be returned to the department, bureau, or unit submitting the audio file in a timely fashion. 
•    The written transcription must be returned as a MS word document. 
•    Dictation may be delivered to the vendor from the department in a variety of means including but not limited through a secured file transmission software, telephone lines, cassette, video, digital or cd files. 
•    Provide all necessary software, installation and training at no cost to the providence police department. 
•    The vendor agrees not to copy or disseminate to any unauthorized persons any materials received from the providence police department. 
•    The vendor agrees to return to the providence police department any materials received from the department to be transcribed. 
•    The vendor will guarantee that all transcriptionists are background checked and will ensure that all transcriptionists sign confidentiality agreements. 
•    Maintain an accuracy rate of at least 98.5%. 
•    All billing must be calculated on a 65-character line formula. 
•    Billing invoices shall be submitted once a month, and shall outline all work invoiced by the date, officer's name, job reference, number of lines, and total cost for each individual job. 
•    For retention purposes, the vendor must maintain a fully functional disaster recovery site that will ensure the security of all data.