Captioning Services

The Vendor is required to provide captioning services for video and audio components require transcripts, closed captioning and searchable metadata to meet accessibility requirements.
- Requirement:
•    The captioning service must be able to accept a variety of common digital and web-based formats including but not limited to:
o    MOV, WMV, m4v, AVI, FLV, mpeg-2, mpeg-4
•    Able to intake recordings through a simple and secure file transfer site or through common file sharing programs such as but not limited to: drop box, google drive, file drop, sync, and YouTube. 
•    Transcripts and closed captioning must work seamlessly with YouTube and common social media sites including but not limited to: Facebook, Instagram, and twitter. 
•    Provide the following languages and hybrid captions - English, Spanish, French, German, ASL, English and Spanish hybrid, English and German hybrid, and English and French hybrid. 
•    Price shall include all languages. 
•    The captioning must be done by humans and have at least 99% accuracy. 
•    The captioning service must extract metadata from the transcript for optimizing in video searching and accessibility. 
•    Meet security requirements including signing a department nondisclosure agreement. 
•    Captioning must be completed within 48 hours upon transmission to vendor by department. 
•    Must make any edits requested by client. 
•    There must be a process by which client can edit caption files. 
•    Provide on demand usage reports which must include total number of minutes used in a contract year
•    The system must have the ability to download transcripts after each captioning service request. 
•    Provide searchable transcripts and metadata across video library. 
•    The price must be quoted as a dollar amount per human-captioned minute. 
•    Invoice individual department offices monthly. 
•    The system must have the ability to provide live captioning services. 
•    The number of minutes needed is unknown at this time; however, 12,000 minutes per year will be used for evaluation purposes. 
•    Department has the right to increase or decrease the number of minutes. 
•    The minutes will include all services. 
•    All services must be compliant with ADA/508/CVAA standards and follow related current FCC rules and best practices.