American Sign Language and Real-Time Captioning Services

The Vendor is required to provide the Board with interpreter and captioning services for deaf and hard of hearing individuals using American Sign Language (ASL), spoken language, and Real-time Captioning (RTC).
- Provide virtual/remote American Sign Language (ASL) interpreting and virtual/remote Real-time captioning services for meetings, events, and conferences as designated and agreed upon by agency.
- Provide agency with interpreter and captioning services for deaf and hard of hearing individuals using American Sign Language (ASL), spoken language, and Real-time Captioning (RTC) on-site at agency Central Office Campus and field offices
- Captioner(s) and interpreter(s) are required to remain on-site regardless of immediate demand for service and shall remain available when not engaged in providing services.
- For on-call services that are in addition to the contracted on-site interpreter(s) or captioner(s), there is a minimum of two (2) hours applied to each on-call request.
- Interpreter(s) and captioner(s) performing work under this Agreement shall possess special personal characteristics such as neatness, willingness to follow directions; sensitivity to the communication process between deaf, hard of hearing, and hearing persons and the needs of the persons involved in that process; and the ability to maintain confidentiality.