Transcription Services

Verbatim transcription Sevrices of workers' compensation hearings.
- A verbatim transcript is a written record that converts spoken words into text exactly as they were said, word for word. This includes filler words such as “um,” “uh” etc.
- Contractor shall:
• Transcribe audio and video recordings into professionally formatted written documents.
• Produce verbatim transcripts unless otherwise specified by the Agency.
• Ensure a minimum transcription accuracy rate of 98–99%.
• Edit transcripts for spelling, grammar, punctuation, and formatting while preserving the intended meaning and speaker identification.
• Clearly identify inaudible or unintelligible sections using standardized notation.
• Return completed transcripts within the turnaround times established by the Agency.
• Accept recordings through secure electronic transmission methods approved by the Agency.
• Maintain the confidentiality of all records and comply with applicable federal and state privacy laws.
• Execute a confidentiality and nondisclosure agreement before beginning work.
• Correct any transcription errors identified by the Agency at no additional cost within 2–5 business days of notification..