Third Party Sanitary and Storm Sewer Billing Services

The vendor is required to provide of furnishing all supervision, personnel, labor, equipment, resources, supplies, material and anything else necessary to prepare and issue sanitary and storm sewer bills, collect the payments for those bills, maintain an accounting system for those receipts, and make routine disbursements of those receipts to agency.
- Billing frequency
• Provide a fee schedule to provide billing on both a monthly and quarterly basis.
• The fee structure shall include paper and card stock, bill preparation for mailing, printing of the bill, folding and stuffing as necessary, and transfer or generation of a postal permit number on the bill. 
• Billings need to meet postal requirements for size, format and paper weight. 
• The fee proposal shall be further subdivided to identify the cost of invoice and mailing with and without return envelopes.
• It is recognized that agency will be responsible for the mailing costs of the bills. 
• The proponent, however, shall, as part of its proposal, identify the most economical method for sending their proposed bill.
- Delinquent accounts and terminations
• Proponent shall describe its policy and procedure for handling delinquent accounts. 
• This description shall include, but not be limited to, when an account is declared to be delinquent, how the proponent pursues terminations, how it handles the termination process, the costs for a termination, who pays those costs, and what participation, if any, is required of the participating municipality in the termination process.
- Call center
• A call center capable of dealing with the volume of telephone calls likely to be generated by the number of accounts represented. 
• The proponent must draw upon its own experience in assessing the number of calls that may be received by the volume of accounts.
• The call center may be either local or outsourced, but the proponent must identify in its proposal if its call center is local or outsourced and how it maintains and oversees that call center, particularly with regard to quality control.
- Contract Period/Term: 1 year