Third Party Payment Processing and Funding Distribution Services

The vendor is required to provide third-party payment processing and funding disbursement services:
1. Provider to fully manage and modernize the payment plan application and management process, delivering an end-to-end platform that prioritizes:
•    Automation of application reviews, eligibility screening, and account updates;
•    Intuitive, self-service platforms for customers to apply, negotiate, and manage payment plans; 
•    Streamlined agent tools for exceptions and escalations; 
•    Seamless integration with a user’s systems for real-time or batch data syncing; 
•    Improved customer experience, with flexible, interactive features; 
•    Increased engagement and reduced delinquencies through proactive communications; and 
•    Operational efficiency by reducing the burden on internal staff.
2. The selected partner will be responsible for managing the entire customer experience related to payment plans, including developing and operating a digital platform for:
•    Customer application intake;
•    Eligibility verification using criteria established by the user;
•    Automated or assisted negotiation of payment terms;
•    Approval and denial notifications and communication tracking; and
•    Managing the lifecycle of payment plans, including:
o    Maintaining records of all agreements, changes, and defaults;
o    Providing daily file exchanges with the user’s cis (eventually automated);
o    Processing payments directly into the user’s banking system;
o    Delivering reminders, updates, and customer support touchpoints; and
o    Providing analytics and reporting for internal monitoring status dashboards, application conversion rates, default metrics and recovery statistics, and customer engagement insights;
3. The agency envisions a system where a partner’s customers can:
•    Apply online through a secure, user-friendly portal;
•    See pre-qualified options, or receive real-time eligibility decisions;
•    Customize payment terms within predefined boundaries;
•    Receive instant confirmation and reminders via their preferred channels; and
•    Track their progress and payment history easily.

- Questions/Inquires Deadline: August 4, 2025