Fully Insured Medical and Dental Services

The Vendor is required to provide for fully insured medical and dental services.
- Handling of Claims and Customer Service
1. The contractor must agree to deliver customer service to the City and its employees and follow all applicable regulations and industry standards. Any problems related to servicing the contract, the employees, or the City with regard to billing procedures must be rectified immediately.
2. Invoices will be separated for:
o    Active Employees (and possibly by division, i.e. Police, Fire, Civil, etc.)
o    Retirees (under 65)
o    COBRA Eligible Plan Participants
- All employees and dependents covered by the current plan are to receive immediate coverage under the new plan. Fair credit will be allowed for all or any part of deductibles, coinsurance, waiting periods, etc. satisfied prior to the effective date, when applicable.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: August 26, 2025