Third Party FMLA Administrator Services

The Vendor is required to provide comprehensive third-party family and medical leave act (FMLA) administration services.
- FMLA Event Reporting & Communication
•    Implement a system for accurate and timely reporting of FMLA events.
•    Ensure ongoing communication with agency HR at each location.
- Training & Support
•    Provide training to management staff on FMLA recognition, compliance, and processes.
•    Establish manager log-in access to monitor department staff FMLA status and reports.
- Document Management
•    Provide secure document storage in compliance with federal and state requirements.
•    Ensure confidentiality and proper record retention practices.
- Case Management
•    Manage employee FMLA applications within all required time frames.
•    Determine employee eligibility under FMLA and applicable state laws.
•    Track FMLA leave usage (continuous and intermittent) and communicate with agency HR.
- Technology & Customer Support
•    Provide an online system and/or portal for staff and HR to access FMLA records.
•    Offer technical and customer service support for managers and HR staff.
- Compliance Oversight
•    Guarantee compliance with all FMLA requirements and regulations.
•    Provide regular status and compliance reports.
- HIPAA Compliance & Transition
•    Ensure all services are HIPAA-compliant.
•    Manage participant transition from agency current system without interruption of service.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: October 08, 2025