Claims and Collections Services

The Vendor is required to provide to assist the extended learning department in collections/claims of past due balances from families who have participated in tuition programs.
- Must initiate collection efforts by mail and/or phone contact within a pre-determined timeframe (e.g., 5-7 business days) upon receiving a debt portfolio placement from the District.
- Must utilize documentation provided by the district to validate the debt, including family name, contact information, balance owed, and original service dates.
- Utilize professional and compliant methods, including skip tracing, phone calls, and written correspondence, to locate and communicate with debtors.
- Must offer multiple convenient payment methods to debtors (e.g., online portal, phone payment, ACH transfer).
- Must employ a soft-touch approach in all communications, recognizing that debtors are parents and guardians within the school community.
- Process all payments collected from debtors, ensuring funds are deposited into a secure, designated trust account.
- Remit collected funds to the District on a monthly basis or at an interval mutually agreed upon, accompanied by a detailed reconciliation report.
- Provide a clear procedure for handling partial payments and establishing voluntary payment plans.
- Must have a clearly defined, documented process for receiving, investigating, and resolving debtor disputes and complaints within required statutory timeframes.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: December 02, 2025