Third Party Collection Agency Services

The Vendor is required to provide for third-party debt collection services.
- This may effectively conclude the agency’s engagement as the new system is expected to improve collection processes and internal capabilities.
- The anticipated volume of accounts referred to collection will vary over time and may increase or decrease based on operational needs.
- It is estimated that approximately 100 accounts may be transferred to the successful contractor, with the potential for increased volumes in the future. Individual account balances typically range from $30K to $300K. 
- The average outstanding account balance is approximately $45K.
- The ability to provide culturally and linguistically appropriate services to ensure effective engagement with our customers.
- Provide debtors with monthly statements showing details of balances, payments and aging of debt
- Provide consistent treatment to debtors

- Contract Period/Term: 2 years