Claims Adjustment Services

The Vendor is required to provide claims adjustment services for include:
•    Provide all necessary labor, equipment and materials to perform public entity claims adjustment services for no-fault utility claims for property damage arising from water main breaks and sewer backups; and vehicle accidents and bodily injury claims.
•    Provide a local office within salt lake county and accept claim assignments by telephone, e-mail, and mail Monday through Friday, 8 a.m. To 5 p.m. except city holidays.
•    Claims adjustment services
o    Provide claims adjusting services for the city, providing all materials and services necessary for the investigation, adjustment, acceptance or denial of claims in accordance with provisions of applicable law. 
o    Provide recommended settlement value directly to city.
o    Upon assignment of a claim, contractor shall contact claimant or claimant’s attorney by telephone or in person within twenty-four (24) hours of assignment.  
o    If contact cannot be made, contractor shall immediately send a letter to inform the claimant of the file assignment and to request a return call.
o    Obtain recorded or written statements of claimants and witnesses, as indicated; and shall obtain records from the claimants, police, attorneys, and insurance carriers as needed for determination of negligence and to ensure claims are resolved timely, efficiently and fairly. 
o    Report all injury claims to the index bureau and have them re-indexed every six months while the claim remains open.
•    Damage appraisals
o    As assigned, contractor shall perform third-party property damage appraisals.
•    All appraisals must be performed with objectivity and independently, without bias, ensuring evaluations are not determined by personal interest. 
•    Contractor will not advocate for any party. 
•    Any compensation shall not be contingent upon a predetermined appraisal. 
•    If there is a conflict of interest, contractor shall disclose any past or present interest in the subject property within twenty-four (24) hours of the assignment.