Relay Services

The vendor is required to provide that services including holidays, state-of-the-art, functionally-equivalent telecommunications relay service.
-The telecommunications relay service collectively known as agency provide for the uniform and coordinated provision of service on a statewide basis.
-The agency encourages contractors to be as innovative as in mind minimum industry standards but striving to exceed them; and to ensure that the provision of agency is flexible and responsive to service the demand and is adaptable for implementation of technological advances as they become available.
-It is estimated that the state’s deaf, hard of hearing, deaf blind, and speech- disabled population is approximately 23% of state population.
•Telecommunications relay services: A service that allows persons are deaf, hard of hearing, deafblind, or have speech disabilities to communicate by telephone in a manner that is functionally equivalent to telephone services used by persons without such disabilities.
•Remote captioned services: Provide relay conference captioning or similar services with real-time captioning capabilities, enabling text relay users to equally participate in a conference call with a minimum of three individuals.
-The real-time captioning shall be accomplished via a trained and qualified human captioner. A monthly usage report is required when rendering this service.
•Video-assisted speech-to-speech: Video-assisted speech-to-speech user calls the speech-to-speech telephone number to connect with the speech-to-speech communications assistant.
-Video-assisted speech-to-speech communications assistant then initiates a one-way video session to the speech-to-speech user.
-The video-assisted speech-to-speech communications assistant then places a telephone call to the hearing person using standard speech-to-speech procedures.
-Video-assisted speech-to-speech communications assistant is able to see the speech-to-speech customer via video to use visual cues during the conversation to improve the quality of the call over the standard speech-to-speech call.
-The speech-to-speech user will then talk to the hearing person on the telephone with speech-to-speech communications assistant providing support as requested.
•Voice carries over: A service for people who have hearing loss and use their voice on the phone.
•Hearing carry over: A service for people who can hear but have difficulty speaking clearly.
•Web content accessibility guidelines provides recommendations for making web content more accessible.
•Speech-to-speech: Enables a person with a speech disability to make telephone calls using their own voice
•Dual tone/multi-frequency: The sounds or tones generated by a telephone when the numbers are pressed.
•Automatic number identification identifies the calling party and may be used as the callback number.
•Numbering plan area/area code: Three digits that are prefixed to each local telephone number having seven digits.
•Competitive exchange carrier: A telecommunications service provider operating in the same region where a local exchange carrier operates. it serves as competition for the local exchange carrier.
•Signaling system: The system that controls how telephone calls are routed and billed, and it enables advanced calling features and short message service
•American standard code for information interexchange employs an eight-bit code and can operate at any standard transmission baud rate including 300, 1200, 2400, and higher.
•Communications assistant: a person who facilitates a conversation between two or more end.
•Three-way calling feature. A telecommunications relay service feature that allows more than two parties to be on the telephone line at the same time with the communications assistant
•Speed dialing: A telecommunications relay service feature that allows a telecommunications relay service user to place a call using a stored number maintained by the telecommunications relay service facility.
•Call release: A telecommunications relay service feature that allows the communications assistant to sign-off or be “released” from the telephone line after the communications assistant has set up a telephone call.
•American sign language: A visual language based on hand shape, position, movement, and orientation of the hands in relation to each other and the body.
•state relay service: A service that allows state residents hearing loss or speech disabilities to make and receive phone calls.
•The abbreviated dialing code for accessing relay services anywhere in the united states.
•Real-time text: Text communications that are transmitted over internet protocol networks immediately as they are created, a character-by-character basis.
-Contract Period/Term: 5 years