Provision of Telecommunications Relay Outreach Services

The Vendor is required to provide for the provision of outreach services to increase education, awareness, and usage of telecommunications relay services amongst deaf, hard-of-hearing, or speech impaired persons in the state who use telecommunications devices.
- Services include:
• Promote consumer education, awareness and use of telecommunications relay services and captioned telephone services, including internet-based CTS services, through outreach, training, public events, and one-on-one assistance statewide. 
• To the extent that print materials are necessary for promotion of services, the provider agrees to prepare and print such materials. 
• The provider further agrees to obtain council approval of any print materials, if requested.
• Provide relay presentations, small group hands-on relay demonstrations and equipment trainings, “relay-friendly business” outreach and trainings (to include training on all call types and not just TTY), and up to six one-on-one relay appointments per month on a first-come, first-served, and as-needed basis.
• The provider will use these opportunities to educate relay users on all features and services available in state through the contract for services that the council has with a provider of TRS and CTS services.
• Deliver approximately 20 “outreach events” per quarter to educate the public about the availability of relay services. 
• Outreach events include but are not limited to presentations, exhibits, and one-on-one outreach to individuals or targeted groups. 
• The number of outreach events per quarter may be reduced by no more than 5 to accommodate distant travel or large, labor-intensive events. 
• The provider agrees to obtain council approval of presentations and exhibits, if requested.
• Respond to requests for information, technical assistance, or training regarding TRS and CTS services, equipment, and options. 
• Act as a clearinghouse for outreach referrals, customer service inquiries, complaints. 
• Maintain an email address and toll-free telephone line (with message capacity, accessible by videophone, TTY and voice), to receive such requests.
• Maintain a website and online presence, especially on social media platforms, to provide information regarding telecommunications relay service (TRS) and captioned telephone service (CTS) services in the state including but not limited to informational and educational multimedia.
• The provider will promote the council’s website in any brochures, handouts or during outreach events. 
• As set forth in paragraph a, the provider agrees to obtain council approval of any print materials, if requested.
• Promote relay services available to integrate with existing equipment. 
• For example, mobile captel services that may be compatible with mobile devices, or internet based services.
• Promote the use of CTS services and equipment.
• For individuals whose household income exceeds the threshold necessary to qualify for a captel phone through the state telecommunication equipment program, promote CTS-compatible phones available through state and national relay provider programs.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: July 28, 2025