Detainee Telephone Services

The vendor is required to provide detainee telephone services for a complete installation and continued support of a detainee telephone, video visitation system, and tablets for the county adult corrections center.
- Country presently has six hundred forty-five (645) detainee telephone units installed at the adult corrections facility.
- Location – descriptions and counts
•    Court holding: 10
•    Housing: 47
•    Booking: 9
•    Mobile (tablets): 576
•    Rolling mobile (medical): 1
•    Text telephone (TTY): 1
•    Lobby (public free): 1
•    Total telephone counts: 645
- Estimated calls and minutes
•    Local calls: 387,872 and 2,473,801
•    Intra state calls: 20,684 and 148,002
•    Interstate calls: 43,694 and 305,705
•    International: 2,329 and 9,105
•    Total calls: 454,579 and 2,936,613
- Telephone system:
•    Telephone system must meet general requirements or exceed the specifications listed below, as the county is interested in the system that best meets the needs and services of the county and the detainees.
•    The facility requires an on-site pc-based system with the ability to control all of the phone lines and calls at the main jail facility and within the judicial center holding facility.
•    The vendors must have the capability to remotely reboot during a system failure.
•    The system must be IP-based, and users should have recording and monitoring ability for all calls, including all information regarding all calls up to ten (10) years (e.g., location, length).
•    Uninterrupted power source (ups) in place for all phone line controllers.
•    The system should allow for an unlimited number of numbers that can be blocked, by specific numbers or any group of numbers by prefix. 
•    Calls may also be blocked or allowed on an individual basis by detainee id.
•    The system can allow for specific on/off times for calls, as well as the ability to turn specific phones on or off at any time. 
•    The system shall have the ability to limit the durations of calls, with the additional ability to give a two-minute, one-minute, and 30-second warning that the limit has been reached. 
•    The system shall be able to identify each user by pin and biometrically (voice, thumb print, and photo). 
•    The system will continually monitor the user or prompt the user to re-identify during the call to limit the user's ability to circumvent the system. 
•    The biometric identification shall be linked to the user's booking number. 
•    The user's booking number shall be part of the pin number for the system. 
•    The system is required to block incoming calls. 
•    On-site real-time station messaging detail record (SMDR), which provides detailed results of the call process, can be used to monitor individual detainee activity and spot problems. 
•    Regular reports: time of call, date of call, destination number, length of call, line number that originated the call, response (e.g., busy, refused, and accepted). 
•    Custom call reporting: by area code, commonly called number, time of day, pin number, dialed number, phone card number, name (last, first), termination category, blocked reason, call type, call status, and date range. 
•    The capability to export detailed reports to excel or as a pdf.
•    The system shall provide the ability to place alerts on individual inmates and call numbers that indicate the inmate or phone number is currently involved in a conversation. 
•    Types of alerts shall include, at a minimum, alerts to a land line, cell phone, pager, SMS text, and email. 
•    All voice prompts are to be bilingual. 
•    The system will be able to inform the called party of the name of the caller and the origin of the Collect call prior to their acceptance of the call. 
•    The called party can also receive a rate quote prior to agreeing to take the collect call. 
•    The system shall provide the ability to detect three-way calls and other fraudulent dialing patterns. 
•    Facility personnel should be provided with the ability to flag and terminate the call
•    All calls must be branded. 
•    Attach a sample of the report detail that is available from the system. 
•    Keyword search: a system capable of searching specific phrases or words used by detainees. 
•    The current calling rates are set at the rate caps established by the federal communications commission (FCC). 
•    The system shall have the availability to monitor, record, store, and retrieve inmate phone conversations on a real-time basis, retrieve conversations, and terminate at any time. 
•    Capability of interfacing with the facility’s jail management system and commissary vendors for activation and deactivation of pin numbers. 
•    Vendors will create and provide such an interface.
•    Capability of using phone cards or selling time through the commissary vendors. 
•    Program with open and closed pin capabilities. 
•    Software program and hardware upgrades shall be offered at no charge. 
•    In house training for software program included with cost proposal. 
•    To allow detainee capability for handset volume control. 
•    Free call capabilities so detainee is allowed to make a free call (e.g., investigations). 
•    Active and passive call acceptance.
•    Controlled talk and listen audio paths to prohibit the detainee and person called from talking and listening prior to the call being accepted. 
•    Call restrictions: capability of phone company and correctional facility to put call restrictions on a detainee pin or phone number. 
•    Automated operator, no live operator. 
•    Calls will have a pre-recorded message to detainees and call recipients that all calls may be recorded and may be monitored at any time plus recipient must have to accept to be recorded before conversation proceeds. 
•    Recording to also include directions for legal entities to have their business number put on an unrecorded status in the system.
•    Access to daily, monthly, and yearly call volume reports without the intervention of the vendors to include: local, intrastate, interstate, intercellular, and international calls. 
•    The detainee's voicemail may be considered with a phone card or prepaid. 
•    The successful vendor will be solely liable and responsible for costs and expenses of installation, repair, and maintenance of the detainee telephone system and equipment. 
•    The successful vendor will be responsible for all carrier charges associated with detainee phones. 
•    Provide technical support staff twenty-four (24) hours a day, seven (7) days a week.
•    The commission, if applicable, offered to the county shall be based on total gross revenues, with no deductions for fraud, bad debt, uncollectible, unbillable calls, transaction funding fees, transaction fees, credits, bill recovery fees, bill statement fees, refund fees, regulatory recovery fees, wireless admin fees, paper statement fees, single bill fees, account setup fees, account maintenance fees, cellular telephone surcharge fees, check and money order processing fees, inactive account fees, charges billed by non-LEC third parties, and promotional programs. 
•    No deduction shall be made for any cost of providing the services described. 
•    Commissions shall be paid on all call types: collect, direct billed, prepaid collect, advance pay, debit and debit card, interstate, InterLATA, IntraLATA, and local.

- Contract Period/Term: 3 years
- Pre-Proposal Meeting Date: Aug 05, 2025
- Questions/Inquires Deadline: Aug 07, 2025