Workday Financial and Human Capital Management Application Managed Services

The vendor is required to provide for a managed service provider or providers that deliver high-quality, straightforward, and effective service to support our current workday implementation, including the current configuration, developments (interfaces and reports), security, and any corrections, improvements, or enhancements that surface during the agreement's term.
- Provide affordable homeownership and rental apartment options for older adults, low- and moderate-income families, and people with special housing needs.
- Through its carefully managed mortgage programs and investments in multifamily housing developments, as well as funding provided for community development projects, agency also promotes economic development across the state.
- The managed service provider must provide support in the following areas:
1. Workday functional support-HR
2. Workday functional support-finance
3. Technical support (integrations, EIBS)
4. Reporting and analytics (to include prism)
5. Enhancement/optimization projects
6. User training and knowledge transfer
7. Account management and governance/change control 
8. Workday release management
9. Data conversion/migration (if needed for an enhancement project)
10. Testing and quality assurance assistance
- Financial/procurement modules (expected to go live in October 2025): 
• Core financials – FDM, supplier accounts, customer accounts, and customer contracts 
• Budget 
• Cash management  
• Business assets 
• Grants management  
• Projects 
• Expenses  
• Procurement  
- HCM modules (in production since august 2024): 
• Core HCM 
• Talent 
• Recruiting & onboarding  
• Compensation/advanced compensation 
• Benefits (CCB) 
• Payroll – state only.  
• Time tracking  
• Absence  
• Learning management/extended learning  
- Provide comprehensive assistance in system optimization, troubleshooting, reporting, and strategic enhancements for the above-listed modules.
- Key support areas include:
1. Business process optimization & strategic guidance 
• Assist functional owners in understanding how different business processes interact within workday. 
• Identify opportunities for improvement in existing workday configurations. 
• align accounting, finance, procurement, and HR policies with workday processes for efficiency and compliance. 
• Provide strategic guidance to ensure workday is leveraged effectively for long-term business needs. 
• Optimize approval flows, notifications, and task automation to improve workflows. 
2. Workday documentation & knowledge management 
• Provide high-level documentation, such as flow charts, detailing business process (BP) flows, including initiation steps, completion steps, and associated roles, to ensure clarity and streamlined operations. 
• Develop and maintain documentation for workday support staff to assist with troubleshooting and issue resolution.   
• Provide detailed resolution documentation for issues, creating a knowledge base for future reference. 
• Document the cause of issues and their resolution to enhance knowledge transfer. 
3. System enhancements, configuration, & testing 
• Provide guidance on system enhancements and advise on new features relevant to the agency. 
• Configure, test, and troubleshoot workday business processes to ensure smooth operations. 
• Analyze workday’s biannual releases to determine their impact on the agency. 
• Assist with regression testing for new workday releases and system updates. 
• Implement and manage configuration changes as business needs evolve.  
4. Data & integration management 
• Assist with developing and troubleshooting EIB (enterprise interface builder) loads for bulk updates. 
• Assist specifically with the security of EIBS.   
• Support accounting and finance, procurement, payroll operations, validations, reports, and interfaces. 
• Assist in defining specifications for new development in the accounting and finance, procurement, and HCM functional areas. 
• Support tenant management and coordinate testing efforts.  
5. Reporting & analytics 
• Develop and maintain workday report dashboards for key stakeholders. 
• Provide insights into accounting and finance, procurement, and HR performance metrics (e.g., recurring reports, performance tracking). 
• Ensure stakeholders have access to actionable data and analytics for decision-making.  
6. Workday user support & issue resolution 
• Troubleshoot navigation, user access, and process errors. 
• Provide ongoing guidance and best practices for workday users. 
• Support the accounting and finance, procurement, and HCM teams with validations, reports, and integrations. 
• Assist with functional and technical issue resolution.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: July 14, 2025