Data Analytics Services

The vendor is required to provide data analytics services to conduct consulting work in the general areas listed throughout this document, emphasizing the following:
•    Performing data mining to identify dependencies, relations, patterns, and trends to enhance business operations. 
•    Using predictive analysis to foresee future events that may impact operations or identify areas of enhancement. 
•    Developing design recommendations for secure public facing and internal software solutions. 
•    Creating integrations to combine data from disparate systems into a single usable source for reporting, dashboard development, and analysis. 
•    Identifying options to securely harness, store and aggregate data from sensitive environments. 
•    Performing cloud migration analysis to identify utility systems capable of being migrated to the cloud, considering cost, security, and supportability.
a. Operational projects:
•    Analytics to improve the visibility of operational issues, create logical business cases, improve decision making, plan strategic initiatives, gain new insights, and solve business challenges.
•    Provide data insights that increase situational awareness of operations challenges.
•    Rework and improve existing reporting; including those reports utilized to support investment decisions.
b. Procurement projects:
•    Utilize spend, contract and supplier data to produce supply chain optimization strategies.
•    Measure savings and spending trends to get more accurate insight.
•    Help to quickly identify the anomalies in utility data, investigate issues with utility suppliers using audit trails and source documentation.
c. Facility projects:
•    Understand the needs of built environment and physical workplaces – energy management, space utilization and how to use it to reduce overhead.
•    Identify key trends, patterns, and insights within facility data for ongoing optimization.
d. Utility Billing projects:
•    rework existing data sets and reporting to provide additional insight into customer behavior and improve customer service outcomes.
•    Assist in the selection of new data analytics tools and platforms for department – consolidate and manage call center data, call center processes, and call center workforce management to update and improve on the customer experience.
•    Support targeted customer communication, payment methods and associated analytics.
e. Financial projects:
•    Research and evaluate the effects of utility rates in a large urban community. 
•    Advise and support city staff with utility rate modeling efforts.
•    Model water utility rate elasticity of demand and evaluating financial impacts, as well as developing projections of various types of residential and commercial development, as well as demographic and economic variables like migration, birth rates, and household formation that will have an impact on water use and wastewater generation.
•    Prepare strategies to address financial shortfalls and windfalls as well as preparing risk management profiles for a large, urban, public utility provider.
•    Integrate financial data and data modeling for the purposes of analysis and strategy.

- Contract Period/Term: 3 years
- Pre-Offer Conference (Non-Mandatory) Date: September 24, 2025
- Questions/Inquires Deadline: September 29, 2025