Call Manager Services

The Vendor is required to provide assistance with a cisco university upgrade in order to maintain support for the environment with cisco.
- This engagement shall be performed under a fixed-fee, not-to-exceed contract.
- All services and deliverables described herein are mandatory unless expressly stated otherwise.
- Conduct structured planning workshops with County stakeholders to:
•    Validate current-state architecture
•    Confirm functional, technical, and operational requirements
•    Identify risks, dependencies, and constraints
- Review and document the existing environment, including:
•    Call control, messaging, presence, contact center, gateways, and integrations
•    Directory services and certificate dependencies
•    Licensing, firmware, and version compatibility
- Develop and submit the following deliverables for County review and written approval:
•    Target-state Unified Communications system design
•    Upgrade and migration plan
•    Maintenance window and outage schedule
•    Cutover and rollback plan with defined go/no-go decision points
•    User Acceptance Testing (UAT) plan
- Verify:
•    Access to all required systems and infrastructure
•    Manufacturer supportability for all proposed upgrade versions
- Conduct structured planning workshops with County stakeholders to:
•    Validate current-state architecture
•    Confirm functional, technical, and operational requirements
•    Identify risks, dependencies, and constraints
- Review and document the existing environment, including:
•    Call control, voicemail, contact center, emergency services, remote access, paging, and integrations
•    Directory services, certificate dependencies, and authentication
•    Licensing, firmware, and version compatibility for all in-scope systems

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: January 13, 2026