Employee Assistance Program

The Vendor is required to provide comprehensive employee assistance program (EAP) range of counselling services to city employees and their immediate families, including in-person counselling, telephonic counselling, video counselling, e-counselling, chat and health and wellness resources through a web portal and mobile AP, and newsletters.
- The service provider shall be capable of responding and providing superior guidance with respect to a multitude of issues, including but not limited to:
•    Career counselling;
•    Childcare information;
•    Eldercare information;
•    Expectant and new parents;
•    Financial counselling;
•    Homecare advisory service;
•    Legal advisory service;
•    Nutritional consultation
•    Practical parenting;
•    Relationship information
•    School age decisions;
•    Smoking cessation;
•    Special needs;
•    Trauma and crisis counselling;
•    Stress;
•    Addictions;
•    Depression and anxiety;
•    Grief;
•    Retirement counselling; and
•    Youth line.
- Wellness seminars
•    The service provider shall provide wellness seminars upon request. 
•    At least two seminars (standard seminars) shall be available free of charge in each calendar year of the contract.
- Mandatory EAP referral
•    The service provider shall accommodate a mandatory EAP referral program, for use by management and employees.
- Account management and advisory services
•    Confirmation that the first appointment was scheduled and attended;
•    Confirmation that subsequent appointments were attended;
•    Confirmation that the employee is actively participating and engaging in the program service; and
•    Confirmation of completion of the program services.