The vendor is required to provide to develop a new website for, including user experience plan, site architecture, user interface design, build and development of the website, support of user testing, and launch of the new website.
- Website is an essential part of the user journey for the museum, and a key driver for engagement and visitation.
- While the website will act as a primary point of contact for many users, it must also function as a key engagement tool – connecting seamlessly with other platforms and tools to support participation, deepen relationships, and facilitate action. these include:
• Booking system(s) for tickets to exhibitions and events, event rentals, programs (in person and online), etc.
• Online museum shop
• Email marketing system
• Online giving system
• Digital collections access
• Job posting and recruiting platform
• Others to be confirmed
1. Requirements gathering and discovery• Internal engagement to affirm goals and needs of new website.
2. User experience plan and site architecture• Develop a user experience plan to deliver on content and user needs across devices.
• This plan should include selection of a content management system agency team can easily update and manage independently.
• Plan a site architecture that is as accessible as possible, delivers on content that adds value for users and the museum, and is easy to understand and navigate across diverse devices.
3. Website design, development and testing• Design the user interface for the new website, in alignment with agency updated brand architecture and guidelines.
• Build the website — in a system staff can manage independently.
• Integrate key systems. note: selection of most other systems is out of scope of this work; if any are in scope, they will be identified during requirements gathering.
• Other system selection will prioritize streamlined integration with the selected CMS for this website.
• Test the built website with users — including internal stakeholders and external audiences, where possible.
4. Launch and refinement• launch new website ahead of agency reopening.
• Refine any fixes, minor changes, or user experience pinch points.
• Further development or major changes will become part of a future project.
- Budget: total of $150,000 CAD for this website project.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 30, 2025
