Website Redevelopment Services

The vendor is required to provide website development firms to lead the redevelopment of its municipal website.
1. Project planning and management
•    Develop a detailed project plan, including milestones, deliverables, and timelines
•    Facilitate regular project meetings and status updates with city staff
•    Provide a clear communication and approval process throughout all project phases
2. Current website audit and user analysis
•    Review and assess the current website structure, content, performance, and user analytics
•    Identify gaps, pain points, and opportunities for improvement in navigation, accessibility, and service access
3. Engagement and consultation
•    Engage with internal staff and departments to identify needs, workflows, and technical requirements
•    Gather feedback from the public to inform user experience (UX) and content strategy (e.g., community survey, card sorting exercises, etc.)
•    Incorporate findings into the overall design and development process
4. UX and visual design
•    Develop wireframes, prototypes, and final visual design concepts based on user needs and city branding
•    Align the new design with the city’s upcoming logo and corporate brand guidelines
•    Ensure designs meet WCAG 2.1 aa accessibility standards and work across all major devices and browsers
5. CMS implementation
•    Implement a robust and user-friendly content management system (Drupal or equivalent)
•    Configure workflows, permissions, and templates to support efficient content updates by city staff
•    option to support multifactor authentication (e.g., integration with microsoft Entra id)
6. Content migration
•    Assist with the migration of existing content, ensuring consistency, accuracy, and accessibility
•    Recommend content improvements where needed and support content restructuring as required
7. Online forms
•    Rebuild and create a range of online forms to support city services and user interaction
•    Ensure forms are secure, accessible, and easy for staff to manage and update training and documentation
•    Provide hands-on training for city staff on CMS use, including:
o    Basic orientation and functionality
o    To add and edit pages, images, and form elements
o    Guidelines for applying CSS classes and adhering to visual style rules
•    Deliver clear and concise training materials and documentation
9. Hosting, security and maintenance
•    Provide or coordinate reliable, externally hosted website services that meet industry standards for uptime, speed, and scalability
•    Implement strong cybersecurity protections, including SSL certification, firewalls, and regular vulnerability monitoring and patching
•    Ensure all hosting and data storage are based in fully compliant with the freedom of information and protection of privacy act (FOIPPA)
•    Deliver regular website maintenance, including updates to the CMS, plugins, modules, and any third-party extensions
•    Perform routine and on-demand website backups, with the ability to restore content and functionality in the event of an outage, system failure, data loss, or other incidents
•    Provide timely troubleshooting and resolution of technical issues as they arise
•    Offer support for after-hours emergency requests to ensure service continuity and minimize downtime
•    Maintain ongoing performance monitoring and system health checks to support the long-term reliability and security of the website
•    Provide details on website and hosting SLA’s and notifications around planned maintenance and any downtime
10. Testing and quality assurance
•    Conduct usability testing, functionality testing, accessibility testing, and cross-browser and device compatibility testing
•    Address all identified issues prior to launch
11. Launch and post-launch support
•    Assist with launch planning and execution
•    Provide post-launch monitoring and support to address any immediate issues
•    Deliver ongoing maintenance and support services during pacific standard time business hours, including:
o    Emergency technical support
o    Routine updates and troubleshooting
o    Guidance and assistance for non-emergency issues.
- The budget for approximately $150,000