All in One Website and Mass Communication Platform

The Vendor is required to provide for a unified website content management system (CMS) and mass communication platform that will replace the district’s current providers (Finalsite & BrightArrow) and combine the two solutions under a single platform.
- Technology and Communication Goals
•    Deliver a modern, accessible website platform that meets WCAG 2.2 AA standards.
•    Provide multi-channel communications (voice, text, email, mobile app push, and social media).
•    Seamlessly integrate with Student Information Systems (SIS) and Single Sign on (SSO) systems, including district’s current platforms: Infinite Campus (SIS) and ClassLink (SSO).
•    Include implementation, full content migration from the district website as well as individual school websites, and administrator training.
•    Support staff, families, and community adoption through strong change management and ongoing support.
- Provide a unified platform that includes:
•    Website/CMS with customizable templates and accessibility compliance
•    Mass communication system (SMS, email, voice, app push, and social posting)
•    Mobile app for families and staff
•    Integrations with ClassLink (SSO) and Infinite Campus (SIS)
•    Content migration and administrator/end-user training
•    Security and privacy compliance (FERPA, CIPA, data ownership, export, uptime service levels). Vendor must define data retention schedules and deletion procedures upon contract termination.
- Additional Requirements:
•    Change Management & Communication: Provide a transition plan with phased rollout, staff/family communication strategies, and disruption mitigation, especially for high-traffic websites and critical messaging.
•    Stakeholder Engagement & Onboarding: Include stakeholder engagement strategies, workshops, and onboarding tailored to non-technical staff, with ongoing support for IT and communications teams. Vendors must also provide multi-language training and onboarding materials to ensure accessibility for all families and staff. Top Ten Languages spoken in the district: Spanish, Burmese, Karen, Swahili, Kinyarwanda, Nepali, Somali, Hmong, Arabic, Chin.
•    Feedback & Continuous Improvement: Demonstrate methods for collecting user feedback, assessing adoption, and iterating on training and support post-launch. Vendors shall include the following in their plan:
o    Surveys of staff, families, and administrators to measure satisfaction and ease of use.
o    Focus groups or interviews with key stakeholders (teachers, IT staff, communications staff, parents).
o    Help desk analytics (types of support tickets, frequency of issues).
o    System analytics (who is logging in, how often, which tools are used most/least).
o    Provide usage dashboards showing adoption across schools and roles.
o    Benchmark adoption rates (e.g., percentage of parents signed up for the app, percentage of staff publishing content).
o    Identify gaps in usage and recommend interventions (additional training, targeted communications).
o    Offer refresher training sessions or workshops based on feedback and usage data.
o    Create targeted resources for non-technical users (e.g., video tutorials, quick-start guides).
o    Adjust training to address recurring issues surfaced through feedback or support logs.
o    Provide quarterly or annual review meetings with district leadership to evaluate progress and update the plan.
•    Translation & Multi-Language Support: Vendor must provide robust, high-quality translation tools and services that ensure accuracy across all communication modes (email, SMS, voice, app, and web). 
- Solutions must include:
•    Real-world testing with representative district content and multi-language families to validate translation accuracy and usability before launch.
•    Ongoing quality assurance (QA) processes, including continuous monitoring, periodic audits, and user feedback loops to ensure translations remain accurate and culturally appropriate.
•    Ability to handle urgent alerts, scheduled communications, and website content with equal translation quality and consistency.
•    Clear processes for updating, correcting, and improving translations based on district or family input over the life of the contract.
- Ability to meet the following:
•    Compatibility with all major browsers (Safari, Chrome, Firefox, and Edge) and mobile responsiveness for both iOS and Android.
o    Mobile accessibility features must meet WCAG 2.2 AA equivalent standards.
•    Children’s Internet Protection Act (CIPA) compliance and secure access for students and staff.
o    Must demonstrate how the platform maintains CIPA compliance through content filtering integration or access controls.
•    Role-based permissions for administrators, teachers, students, and parents.
•    Automated backup and disaster recovery capabilities.
•    Automated Program Interface (API) documentation for integration with third-party tools.
•    24/7 uptime monitoring with real-time status alerts.
•    Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for secure access.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 17, 2025