Web User Experience Design Services

The Vendor is required to provide a responsive web design consultant with specialized expertise in user interface design for Jira and Microsoft Dynamics portals.
- Discovery and Content Review
•    Audit existing Jira configurations, workflows, and permission schemes;
•    Review onboarding documentation, service request types, and historical usage data;
•    Analyze service request trends to identify common issues and improvement opportunities;
•    Provide discovery report summarizing findings; and
•    Provide gap analysis highlighting areas for optimization.
- Department and User Interviews
•    Conduct structured virtual interviews and workshops with department leads, Jira administrators, and end users;
•    Document pain points, unmet needs, and desired improvements;
•    Synthesize feedback into actionable themes;
•    Provide an interview summary and thematic analysis of interviews conducted; and
•    Provide user personas and needs matrix.
- Information Architecture Assessment
•    Assess current project hierarchy, issue types, request types, and portal layout,
•    Identify redundancies, inconsistencies, and usability barriers,
•    Propose a revised information architecture tailored for multi-department onboarding,
•    Provide information architecture assessment report; and
•    Provide a proposed information architecture model with diagrams and rationale.
- Future-State User Flows and Wireframes
•    Map current and future-state user journeys for onboarding and service request processes;
•    Develop wireframes for Jira portals, request forms, and dashboards;
•    Ensure designs reflect departmental variations and business goals;
•    Provide annotated user flow diagrams; and
•    Provide wireframes for key interfaces and request types.
- Assess the Dynamics Portal
•    Conduct heuristic evaluation and user feedback analysis;
•    Review navigation, content structure, and accessibility;
•    Identify areas for improvement;
•    Provide portal assessment report; and
•    Provide recommendations for information architecture and user experience improvements.
- Design Dynamics Prototypes
•    Develop wireframes and prototypes for new features and improved workflows;
•    Ensure alignment with user needs and business objectives;
•    Iterate based on department feedback;
•    Create wireframes and interactive prototypes; and
•    Design and provide rationale documentation.
- Facilitate Dynamics Workshops
•    Lead virtual workshops to present designs and gather input;
•    Facilitate consensus-building discussions;
•    Document feedback and decisions;
•    Create and provide workshop materials and notes; and
•    Department alignment summary.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 12, 2025