Website Modernization Services

The vendor required to provide website reflects best practices in user experience (UX), be optimized for mobile and desktop and meet legislative requirements for accessibility and data privacy.
- The town is looking for qualified proponents to provide a holistic solution that includes the following system features and capabilities:
•    Content management system (CMS) capabilities
o    Modern user interface and design aspects available
o    Upload mechanism, a preview mode for content (with spell and grammar check) before publishing live
o    Can create and maintain user accounts and groups with differing levels of permission
o    Reporting functionality to show user activity and audit trails
o    Implementation of style sheets limited user of font face, colors and size and “look and feel”
o    Notifications sent on content expiry, orphaned items, approval submission and when internal page links are broken
o    Support multimedia content objects like images, video, embedded video and other media
o    Provides the ability to add metadata to the image or document record for search indexing purposes
o    Provides the ability to add metadata to documents or media files for search indexing purposes
o    Encrypts all user password stored in the database
•    Mobile first design: the new website needs to be mobile friendly to work on all smartphones (Android and iOS and tablets). 
•    Search engine functionality and analytics – search engine optimization connected to analytics will provide essential visitor information. 
•    The search engine optimization (SEO) and analytics must provide tracking and recording all site searches (i.e., abandoned searches). 
•    Subdomains – the site must support subdomains. 
•    News alerts – the design of the site must have the functionality to post a news alert for emergency announcements, service disruptions, etc.
•    Community calendar: the new website needs to have a community events calendar. 
•    The calendar must:
o    Serve as a repository for local events 
o    Allow residents and local community groups to submit events using a standard online form 
o    Allow staff to review submissions before they go live
•    Municipal calendar – the municipal calendar must be separate from the community events calendar. 
•    It would be the channel used to communicate official town of meetings, including council meetings, open houses, committee meetings and other similar events.
•    File link management – must have the ability to update documents without need to reconnect links. 
•    Simplified dynamic and data driven layout – the new website should minimize clicks on high traffic webpages or topics. 
•    Easy navigation – must use best practices of user interface design to maximize resident ease of use of the new website (e.g., breadcrumb navigation functionality to visualize site hierarchy and tool tips to aid in site understanding. 
•    Language translation – site must have the functionality to translate content into different languages. 
•    Community engagement platform - provide the ability to collaboratively manage citizen engagement either within the platform or an integration to a 3rd party engagement platform.
•    Integrations – prove the ability to easily integrate with the following:
o    GIS mapping tools
o    Third-party form solutions
o    CRM portals and platforms
o    Payment gateways (e.g., Moneris, PayPal, square)
o    Microsoft 365 suite of tools
o    Open data and dashboards
o    Recruitment platforms like UKG Kronos
o    Meeting management platforms like escribe
o    Analytics tools (ga4, looker studio)
o    Event scheduling and calendar mechanism
o    Marketing automation tools
o    Chatbots and social media feeds
•    Hosting, security and compliance – a fully cloud-based website hosting and storage solution, with servers located within country. 
•    The hosting solution includes the ability to meet variable traffic demands at all times, including during special intermittent events such as extreme weather event. 
•    Platform supports single sign-on (“SSO”) using 
•    Against the town’s identity provider (“IDP”) to enable access for town members for administrative purposes. 
•    The website enables the town to securely collect and transfer information that meets the town’s obligations of the municipal freedom of information and protection of privacy and personal information protection act.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 21, 2025