Website Redesign and Implementation Services

The Vendor is required to provide to redesign and implement an updated public facing municipal website.
- As a growing community, the website is often the first point of contact for residents, businesses, and tourists to find information related to events, programs, and municipal services.
- This team will be responsible for acting as a liaison with other internal staff and management. After launch, this team will be the primary administrators of the website, with various staff as primary users to keep the website up to date and accurate.
- Aside from the current platform’s CMS reaching end-of-life, agency staff are looking for a solution that is innovative, with increased customization, flexibility, and internal control. 
- A successful solution will require limited vendor post-launch support, with staff being able to manage most web content changes.
- The bulk of the content that will require migration is available through the website’s sitemap (approximately 315 pages).
- The Tourism site will also need to be incorporated into the website redesign. The migration of tourism pages is approximately 99.
- Current Administrators have a more advanced level of experience in managing and editing digital platforms. 
- Communications staff are responsible for making large-scale changes to the website. 
- Content contributors (e.g., Editor page-level access) are responsible for content changes. 
- The current site has 3 Administrators and approximately 20 Editors.
- Design requirements include:
•    A consistent look and feel across all pages, incorporating defined fonts, colours, layout grids, and other elements
•    Fully designed concept for:
o    Homepage, which must feature news and events.
o    User navigation /menu.
o    Secondary and tertiary (child) pages.
o    News and notices pages with the ability to merge current subscribers to new site.
o    Event Calendar
o    Include social media links for corporate accounts (LinkedIn, Instagram, Facebook, YouTube)
•    A design process informed by data research, including usability testing and best or emerging practices in user experience and user interface design. The navigation structure should be streamlined and designed to serve the needs of residents, businesses and visitors.
•    A responsive design that provides a full and consistent experience across major browsers and devices. The solution must be mobile-first, ensuring full feature parity on smartphones and tablets, including alternative navigation layouts for smaller screens.
•    Most popular web pages will be dynamically and automatically updated based on statistics so people can quickly find information.
- Content Management System
•    Migrate all exiting website pages, documents, forms, and media, calendar listings (listings from 3 months prior and 9 month ahead) and ensure technology enables accessible online applications and fillable forms.
•    Ensure the site is based on secure and protected architecture.
•    Ensure web and mobile applications support online payment and services
•    Ensure technology enables a mechanism to support an AI customer service chatbot.
•    Long term CMS maintenance that does not require costly upgrades for functionality.
•    The administration of the website will be controlled through user-based permissions and centralized approvals.
o    User permissions will be assigned to limit specific content authors to create / maintain certain types of content as well as to control process workflow.
o    The system to send workflow notifications to users notifying them of actions they need to take
•    Interface to be user-friendly, easy for non-technical users
•    Have the ability to track distinct users with data and timestamps
•    Enable easy creation of new pages, including:
o    webpage drafts
o    ability to review and edit webpage history with rollbacks
o    ability to publish immediately and publish in the future.
o    Include a permission approval loop.
•    Include customizable, versatile webpage templates with options for text, dynamic multiple column layouts, interactive buttons, gallery-style image options, etc.
•    Supports multimedia content objects like images, video and other media.
•    Includes automatic sitemap generation
•    Includes ability to create friendly-URLS
•    Enable users to easily resize images for optimized web viewing and add metadata to the image for search indexing
•    Support interactive forms
•    Include spell check, including auto check and auto suggest
•    CMS encrypts all passwords stored in the database.
•    Able to support integrations with third-party tools to improve user experience, including:
o    Search optimization tools
o    Accessibility browsing tools (audio reading, changing text size, colour contrast, etc.)
o    SEO and accessibility website checker tools
•    API integrations set up and included with these vendors: Envoke (newsletters and signup forms), Citywide (forms), ArcGIS, eScribe, Virtual Town Hall (payment portal).
•    iFrame integrations with vendors such Flipsnack, CityWide, Youtube.
•    Supports the publishing of Open Data, including being ‘open data ‘ ready to link to various data sources such as Statistics website and others.