Website Design, Hosting and Support Service

The Vendor is required to provide website design, hosting and support services to support municipalities of all sizes in maintaining a modern, accessible, and easy-to-update online presence, even with limited staff time or technical capacity.
- Requirement:
1. Website templates and core features
• Contact information
• Council information
• Meeting agendas and minutes
• Bylaws and policies
• Financial statements and budgets
• News and notices
• Events
• Emergency alerts or banners
• Recreation information, such as facility rental and program registration
• Development and permit forms
• Service information (e.g. Water and sewer)
• Accessibility features
• Mobile-friendly design
• Optional online payments
2. Content management system (CMS) requirements
• Be simple and intuitive for staff with limited time or technical experience
• Allow updates to be completed quickly
• Require no coding knowledge
• Include built-in modules for agendas, minutes, bylaws, notices, and events
• Offer role-based access (optional)
3. Mobile responsiveness, and accessibility
• Be fully responsive on phones, tablets, and desktops
• Meet or exceed WCAG 2.1 aa accessibility standards
• Support clear, readable layouts for residents who rely on mobile browsing
4. Hosting, security, and maintenance
• Secure hosting with regular backups
• SSL certificates
• Software updates and security patches
• Technical support
• Clear processes for password management and account recovery
5. Optional add-on services
• Online forms (e.g., development permits, service requests)
• Online payments
• Full-service content updates performed by the vendor
• Social media integration
• Multilingual support.