Website Redesign Services

The Vendor is required to provide website redesign is to ensure that the city website continues to meet the evolving needs of residents, businesses, visitor’s council, and staff.
- The redesigned website should provide an enhanced user experience through improved engagement, modern design, intuitive information architecture, and seamless integration with city systems and services.
- Objective
• Improves user engagement through a responsive, accessible, and resident-centered design;
• Organizes content according to current industry best practices and user experience (UX) principles;
• Provides intuitive navigation and efficient access to information, services, and transactions;
• Supports the city's digital service delivery objectives and customer service initiatives;
• Integrates with existing and future city applications, business systems, and third party services;
• Enables efficient content management and governance by city staff;
• Supports ongoing scalability, security, and performance requirements; and
• Maintains consistency with the city's established brand while incorporating modern design standards and technologies.
- Comments on services that would typically form part of a project of this nature, including:
• Discovery and requirements validation;
• User experience (UX) and user interface (UI) design;
• Information architecture and content strategy;
• CMS implementation and configuration;
• Content migration from the existing website;
• Integration with city systems and third-party applications;
• Accessibility compliance review and remediation;
• Testing and quality assurance;
• Staff training and knowledge transfer;
• Website launch and post-launch support; and
• Ongoing hosting maintenance and support services
- Website redesign should provide:
• Online services and customer self-service vice functions;
• Effective indexing, search engine optimization (SEO), and full-site search capabilities;
• Compliance with applicable accessibility standards, including WCAG 2.1 aa (or current applicable standard);
• A responsive design optimized for desktop, tablet, and mobile devices;
• An intuitive content management interface that enables non-technical staff to easily create, edit, schedule, and publish content;
• Flexible page layouts and reusable content components;
• An engaging, modern, and visually appealing user experience;
• Strong security controls and regular security updates;
• Robust analytics and reporting capabilities;
• Multilingual support capabilities;
• Integration with social media platforms and digital engagement tools;
• Scalability to accommodate future growth and functionality enhancements.