Website Redesign Services

The Vendor is required to provide website redesign built using the WordPress content management system.
- Required services (core scope):
1. Upgrade site architecture and navigation structure
• Build a municipal website that is functional, easy to navigate and easy to maintain.
• Work with municipal staff to improve the overall website navigation structure and user experience.
• This may include reorganizing content, reducing duplicate pages, and implementing clearer navigation pathways.
2. Content adaptation, development, and migration
• Adapt all existing website content, pages, media, and documents to new site architecture and navigation structure.
• Work with municipal staff to develop new content, where needed.
• Ensure that all content is properly migrated and functional.
• Confirm functionality and compatibility of all key website features and components following migration.
3. Visual design
• Propose new visual design that supports accessibility standards and best practices in accordance with AODA regulations.
• Design all website pages.
4. Content management system
• Create easy-to-use page content and design templates that can be used by municipal staff post launch.
• Training for municipal staff responsible for website content management.
• Written documentation or reference materials for staff use.
5. Social media integration Ed
• Integrate the municipality's existing social media channels into a centralized digital hub management structure with clear share-to-social mechanisms and enable addition of future social media channels, as needed.
• Training for municipal staff responsible for social media content management.
• Written documentation or reference materials for staff use.
6. Testing ensure the and website quality is assurance optimized for search engines
• Website functionality
• Page rendering
• Mobile responsiveness
• Accessibility compliance
- Optional website enhancements
1. Website accessibility enhancement
• Provide a solution to improve website accessibility for all users.
• This may include the implementation of an accessibility tool or plugin that assists users in customizing the website display for improved accessibility.
2. Accessible online forms
• Design and implement accessible online forms for multiple municipal departments using a tool such as convert forms or a comparable solution.
• This work will include consultation with staff to determine form requirements and workflows.
3. Al-powered search / virtual assistant
• Source and implement an al-powered virtual assistant or chatbot that enhances the website search function by helping users quickly locate relevant information or answers to common questions without returning multiple pages of search results.
4. Third-party booking integration
• Provide the ability to integrate with a third-party booking or reservation system (to be selected) that supports online bookings and payments for hall rentals and recreation programs.
5. Online payment integration
• Provide the ability to integrate with paymentus or another compatible online payment portal to allow residents to make payments through the website