Financial Services

The vendor is required to provide payroll and billing financial services.
a. Electric utility billing
1. Management of billing and collections for electric utility and sanitation services
• Update rate codes for services provided by the city, including electrical, water, sewage, solid waste, and other services.
• Close accounts and assist with final bill notices
• Manage and transmit electronic billing files
• Update billing files with appropriate fees and charges
• Analyze inactive accounts
2. Customer service and account maintenance
• Maintain files on all solid waste accounts including work orders, complaints, and extra service requests
• Post extra service requests to the system for billing
• Review completed re-read work orders and post appropriate adjustments to ledgers
3. Reporting on billing, collections, and delinquencies
• Assist meter readers with computerized meter reading process; generate and review the reports from downloading the route book information into the computer.
• Issue monthly breakdown reports on utilities purchased and sold.
• Calculate and print utility bills, solid waste service bills, cut-off notices and other reports
• Review monthly cut-off lists
b. Payroll and benefits
1. Manage all aspects of the city’s payroll function
• Process payroll for city employees based on pre-established schedules
• Reconcile payroll accounting information
• Manage payroll receivables and corresponding journal vouchers, journal entries, and historical edits
2. Payroll maintenance and internal customer service
• Respond to employee inquiries
3. Provide regular reporting on payroll activity
• Prepare monthly, quarterly, and annual payroll tax filings
• Prepare year-end w-2 filings.
- Contract Period/Term: 5 years
- Pre-Proposal Meeting Date: July 29, 2025
- Questions/Inquires Deadline: August 8, 2025