Adult Emergency Financial Assistance Program

The Vendor is required to provide to assist with basic financial emergencies by providing rapid, one-time assistance to eligible adults without minor children facing need for emergency financial assistance.
- Such need may include:
•    Past due rent to avoid eviction
•    Emergency mortgage assistance to reduce the risk of foreclosure
•    Utility assistance to prevent unhealthy living conditions or eviction
•    Emergency transportation assistance for work or medical appointments
•    Expenses to include one-time rent and or deposits referred from partner agencies
•    Travelers Aid
- These crises generally stem from a loss/reduction in income or loss of housing through foreclosure, condemnation, eviction, or other disaster and are those types of events where one-time assistance can re-stabilize a household.
- The program is not intended to alleviate long-term poverty. 
- Must be equipped to manage significant call volume and provide compassionate service to all callers, regardless of eligibility. 
- Maintaining a well-prepared and empathetic call center is essential to fulfilling Adult Emergency Financial Assistance Program (AEFAP) mission and is critical to ensuring community members receive guidance and support during times of financial instability.
- The average talk time is fifteen minutes per call. At this time the duration from case submitted to case closure is nine (9) calendar days. Approximately 200 cases are approved each year. Individuals are able to follow-up by email to provide required documentation to enhance accessibility.
- Maintain phone system and manage significant call volume and provide information and referrals to social services and programs. It is highly desirable if Proposer has diverse access points for clients to include phone, text, email, and physical location(s).
- Manage multiple funding accounts, including Administrative and Direct Services allocations.
- Have a data system that can process, review and reconcile all AEFAP financial assistance, including but not limited to, rental assistance, utility assistance, move-in costs, and other eligible expenses
- Maintain compliant financial systems that support cost reimbursement, documentation retention, internal controls, and audit readiness.
- Track expenditures, encumbrances, service caps, and household level assistance limits.
- Review and ensure completeness, eligibility, and accuracy of all documentation prior to payment.
- Manage payments to eligible payees in a timely manner.
- Report on all funds at regularly designated intervals and in formats prescribed by the County.
- Hire and manage staffing to facilitate all documentation, payment, and reporting operations.
- Participate in regular meetings with the County to review fiscal operations, expenditures, and program performance.
- Ensure policies and procedures are in place to support the development of the program.
- Maintain accurate financial records and outcomes data to support County and community level reporting.