TOT and VRBLT Administrative and Audit Services

The Vendor is required to provide transient occupancy tax (TOT) and vehicle rental business license tax (VRBLT) administrative and audit that may include, but are not limited to, the following:
- Billing and collection
•    Issuance of certificates, tax returns, notices, and delinquency notices are prepared accurately and within ten (10) business days with ≥ 99% accuracy 
•    Processing of payments are correctly applied and reconciled to operators' accounts with a ≥ 99% accuracy 
•    Management of active and inactive TOT, short-term rental (STR) and VRBLT accounts 
•    Customer service support for operator inquiries are responded to within two (2) business days and resolved within five (5) business days
- Compliance monitoring and enforcement
•    Unregistered and non-compliant TOT, STR, and VRBLT operators are identified and contacted within fifteen (15) business days 
•    Monitoring of short-term rental platforms and other relevant data sources 
•    Support for enforcement actions consistent with county ordinances
•    Continued monitoring of active operators with an overall increase in 5-10% in STR compliance per one (1) year service period
- Auditing services
•    Conduct audits on 25% of TOT, STR, and VRBLT accounts per one (1) year service period 
•    Identify under-reported or unpaid taxes, fees, penalties, and interest 
•    Prepare and complete audit reports, findings, and recommendations on schedule with a resolution time of sixty (60) days 
•    Assist county staff with audit follow-up, appeals, and dispute resolution
- Reporting and data management
•    Provide regular, standardized, and ad hoc reports to county staff within ten (10) business days 
•    Maintain secure, accurate, and confidential records
•    Ensure compliance with data privacy, public records, and retention requirements.