Financial Aid Verification, Default Management and SAR C-flag Services

The Vendor is required to provide to assist our financial aid office with verification, SAR cflag, and default management services.
- Federal student loan borrowers to help maintain successful repayment, develop a customized strategy designed around the school’s specific default management goals, deliver personalized service to students, and provide a cost-effective outsourcing opportunity that supports the school efforts in managing the cohort default rates and maintain Title IV eligibility.
- Provide an alternative:
•    Identify, analyze, and customize a comprehensive default management strategy.
•    Provide life of loan services for student borrowers, from enrollment through repayment
•    Resolve student loan delinquencies and return them to good standing.
•    Maintain a cohort default rate less than 15% for agency.
•    Utilize a web-based default management tool.
•    On-site default aversion training.
•    Dedicated toll-free number for agency.
•    Provide call center services for borrowers with delinquent loans and bilingual agents.
•    Provide in-person and web-based financial literacy training.
•    Assist with challenging draft cohort data and the draft cohort default rate published by the country Department, if required.
•    Provide transparent outreach metrics, by type, dates and other information regarding student outreach.
•    Prepare customized reports as identified by agency.
•    Provide specialized calling programs and mail/email campaigns designed to address default prevention goals.
•    Enhance skip-tracing.
•    Reconnect with previously resolved borrowers if they become delinquent again.
•    Provide transparent calculations of forecasted CDR rates and provide monthly feedback via a user-friendly format.
•    Refer students to a designated point of contact if they express an interest in returning to agency.
•    Communicate changes in staff and point of contact(s) to the college and in a timely manner.
•    Communicate any changes in the default management tool and training content/materials to the college and in a timely manner.
•    Provide early intervention grace counseling prior to students entering repayment and monthly feedback via a user-friendly format.
•    Provide technical and user support for aversion, training, financial literacy content, and provide access to a company portal.
•    Work closely with servicers to fully capture their policies and procedures for delinquency resolution.
•    Warm transfer calling between borrower and servicer.
•    Assist borrowers with deferment and forbearance processing.
•    Provide resolved borrowers with complimentary online financial literacy courses, such as budgeting and credit history.
•    Communicate any changes in training content/materials in a timely manner.
•    Provide loan summary letters.
•    Need to integrate natively with Microsoft Entra for SSO
- Provide a cloud-based system accessible to students, parents, and institutional staff for managing the verification process end-to-end.
- Student Experience
•    Secure, web-based student portal for SAP appeal submission
•    Step-by-step guided appeal process including documentation and signature
•    Support for academic plan submission
•    Real-time status tracking for students
- Communication & Notifications
•    Automated communication workflows (welcome, reminders, deadlines)
•    Configurable reminder cadence
•    Advisor change and decision notifications
•    Student-initiated inquiry capability
- Administrative Functionality
•    Role-based access for staff
•    Alerts for pending appeals
•    Ability to review documentation and render decisions
- Workflow & Compliance
•    Configurable deadlines and workflows
•    Audit-ready tracking of communications and decisions
•    Alignment with federal financial aid regulations