Artificial Intelligence Solutions

The Vendor is required to provide information, suggestions, best practices, and cost estimates from qualified vendors regarding artificial intelligence (AI) based solutions capable of assisting with or automating various responsibilities within agency.
- Provided by the vendor community may be used to develop or identify solution alternatives, specifications, and/or cost estimations necessary to acquire systems, solutions, and/or software.
- Solution must be designed to augment and support dispatch staff rather than replace them, maintaining the critical human role in public safety communications while leveraging technology to improve efficiency and consistency.
- The primary objective is to identify solutions that can enhance operational efficiency, reduce manual workload, and improve service accessibility without compromising public safety.
- Solutions that can intelligently route or escalate calls to live dispatchers when necessary, ensuring that any potential emergency situations are promptly identified and handled by trained personnel.
- The AI solution must demonstrate responsible governance practices, including safeguards against misuse, mechanisms to mitigate bias and inaccuracy, transparency in automated processes, and the ability to maintain meaningful human involvement in operational decision-making.
- The technology must function in a manner that improves public safety communications operations while maintaining transparency, accountability, privacy protections, and appropriate human oversight and intervention.
- Solutions support ethical and responsible deployment of AI technologies within a public safety environment, including protections against inappropriate surveillance, unauthorized data use, or unintended operational impacts.
- Provide information regarding available training approaches, including initial implementation training, ongoing user education, role-specific instruction, train-the- trainer models, and resources designed to support adoption. Users will have varying technical backgrounds and operational responsibilities statewide.
- Assistive Call Taking Capabilities
• Real-time call transcription.
• Automated incident summarization.
• Location validation and mapping support.
• Reduction of manual data entry