Detention Facility Phone and Video Visitation Services

The vendor is required to provide detention facility phone and video visitation services for all costs associated with the installation, uninstallation, and maintenance of their equipment.
- Non-system-specific requirements
1. Phone services: 
•    Inmate calling: provide clear and reliable phone services for inmates to call approved contacts. 
•    Call recording: implement call recording to ensure compliance with regulations and provide access to a user-friendly graphical interface to review recordings for investigative purposes. 
•    Call blocking: enable call blocking to restrict calls to unauthorized numbers. 
•    Pre-paid collect calling accounting: offer pre-paid calling services and collect calling. 
•    Attorney and legal calls: provide a method in which inmates may contact legal numbers and regularly import attorney contact information from the state bar registry. 
2. Video visitation: 
•    Must have the ability to integrate with the inmate tablet provider. the provider will be selected later in 2025. 
•    Video visitation kiosks: install touch-screen video visitation kiosks in designated areas. 
•    Scheduling: implement a site-user configurable scheduling system for video visits. 
•    Video recording: record video visits for compliance and security purposes with the ability to review video using a user-friendly graphical interface for investigative purposes. 
•    Video quality: ensure high-quality video and audio transmissions at standard definition 720p. 
•    User management: require outside non-inmate users to register on the vendor’s website, provide their driver's license, and submit to facility review before being able to communicate with any inmate. 
•    All data entered by the registered user at any stage of the registration must be accessible to facility staff.
3. Voice biometrics: 
•    Enrollment process: implement a process for enrolling inmates’ voices during the booking process.
•    Verification and authentication: utilize voice biometrics and a pin for inmate identification and authentication. 
•    Enrollment stations: provide an enrollment station in the booking area.  
4. Investigative tools: 
•    Call recording review: provide tools for reviewing and analyzing recorded calls. 
•    Keyword search: enable keyword search capabilities for identifying relevant content. 
•    Reporting: generate configurable reports on call patterns, usage trends, and other relevant data. 
5. Fraud management: 
•    Fraud detection: implement measures to detect and prevent fraudulent activity, such as unauthorized calls, account sharing, account tampering or three (3) way calls.  
•    Fraud investigation: provide tools for investigating fraud incidents. 
•    Fraud data: make data such as IP addresses, location data, billing information, and contact information available to facility staff through a secure graphical interface with configurable reporting. 
•    Fraud prevention: implement preventative measures to minimize the risk of fraud and other financial harm to inmates. 
6. System integrations: 
•    Jail management system: integrate with the existing jail management system and any future to share inmate information and manage accounts. 
•    Commissary and banking system: integrate with the current and any future commissary and banking vendor.
•    Third-party applications: allow the facility to whitelist and install third-party applications. 
7. Reporting and business intelligence: 
•    Data analytics: provide access to raw inmate data with configurable reporting tools. 
•    Custom reporting: allow for facility users to create custom reports to meet specific needs in addition to canned reports. 
•    Dashboard capabilities: provide a dashboard for real-time monitoring and performance tracking. 
•    Latency, packet loss, and other standard technical metrics. 
8. System configuration suite: 
•    User management: provide tools for managing facility, inmate, and outside user accounts and permissions. 
•    Facility configuration: allow for customization of the system to meet the specific needs of the facility. 
•    System administration: provide comprehensive system administration capabilities.
9. Compliance:
•    Ensure compliance with all applicable FCC regulations, including those relating to the Martha wright-reed act.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: September 18, 2025