Prepaid Card Services

The vendor is required to provide prepaid debit cards to individuals and families residing in the city who endured or were experiencing increased financial stress from the covid-19 pandemic.
- Provide a mobile app where applicants for the city debit card apply.
- Provide electronic access to the city connect card to a successful applicant for a city debit card.
- Provide, at a minimum, the following fund-loading capabilities with no fees:
• Direct deposit, including payroll and city benefits
• Mobile check deposit
• Cash loads
• Transfers from eligible bank accounts, debit cards and credit cards
• Transfers from other city connect card accounts
- Funds transfer.
• Provide the ability for fund transfers to and from other city debit card accounts.
• Provide the ability for fund transfers via various partners, e.g. Venmo, Cashapp, PayPal, (partner fees may apply)
- Provide the ability for the city debit card to be used for:
• Domestic purchases wherever debit cards are accepted.
• International purchases wherever debit cards are accepted
• Access to cardholder funds; provide all points of access available to cardholders to access funds; this information will include in-network and out-of-network information.
• Rent reporting to credit bureaus; provide the ability for city debit and county card cardholders to register to have rental payments reported to Equifax and Transunion if they use their city debit and county card accounts to make rental payments via the bill pay features found in the app.
- Point of Sale and On-line Transactions:
• Domestic purchases wherever debit cards are accepted.
• International purchases wherever debit cards are accepted
• Access to cardholder funds; provide all points of access available to cardholders to access funds; this information will include in-network and out-of-network information.
- Customer service will be available to city debit card cardholders and city cardholders seven (7) days a week, twenty-four (24) hours a day, via contractor mobile app and over the phone via contractor's call center in multiple languages as directed by the city.
- Live service will be made available by contractor, for at a minimum, during the regular business hours of the call center.
- Contractor will make notifications to the city, at least forty-eight (48) hours in advance, of any customer service downtime
- Contract Period/Term: 3 years
- Virtual Proposer Conference Date: February 26, 2025
- Questions/Inquires Deadline: March 6, 2025