Customer Billing Services

The Vendor is required to provide for the outsourcing of customer utility billing.
- Material to be used in performance of this work:
•    Invoices:
o    8 ½” x 11” 20 lb. white;
o    A micro perforation the width of the invoice shall be placed 3-7/8” from the top of the invoice;
o    Static information shall be printed on the front and reverse sides;
o    The invoice image will be supplied by the commission;
o    All printing shall match our current layout which includes black and color ink.
•    Envelopes:
o    Standard #10 white window envelope, with window for return address;
o    Standard #9 white envelope, with window for return address;
o    If applicable, envelope images will be supplied by the commission;
o    All printing shall be black ink.
•    The contractor is to maintain all paper stock, including envelopes, at a level sufficient to produce the requested items at the anticipated volumes. 
•    A “safety” stock is to be maintained on site for possible immediate re-printing of the invoices, regardless of the reason.
- Invoices must be folded and inserted into the #10 envelope with the #9 envelope. 
- The current invoice format has the return address at the left 1/2” and 2 9/16” from the bottom. 
- The customer address is at the left 1/2” and 9/16” from the bottom.