Cloud-Based Computer-Aided Dispatch System

The Vendor is required to provide cloud-based computer-aided dispatch (CAD) solutions that enhance system reliability, operational resiliency, cybersecurity, and continuity of operations, while supporting efficient call taking and dispatch workflows for law enforcement, fire, and emergency medical services.
- CAD system overview
•    Support for mobile use, including mobile CAD functionality and mobile applications 
•    Description of available system modules and operational components 
•    The degree to which the system can be configured to support agency-specific operational requirements, including workflow configuration, user role and business rules. 
•    Identify standard uptime guarantees and service level commitments applicable to the proposed solution.
- Connectivity and network requirements
•    Required bandwidth (minimum and recommended), latency, redundancy, and failover considerations. 
•    Required on-premises and cloud-based network infrastructure components, including firewalls, VPNs, secure gateways, or other appliances. 
•    System performance and functionality under constrained or degraded network conditions, including mobile and remote access scenarios. 
•    Identify any dependencies on third-party network providers or services. 
•    A clear delineation of connectivity responsibilities between the county and the proposer, including installation, configuration, monitoring, troubleshooting, and ongoing maintenance vendor.
- Implementation and installation
•    Describe your standard approach to implementing the proposed CAD solution for an organization comparable in size and operational complexity to the county. 
•    The response shall outline the typical phases of implementation and include an estimated timeline from contract execution through system go-live. 
•    Summarize the respective roles and responsibilities of both the proposer and the county throughout the implementation process, including project management, decision-making authority, resource commitments and acceptance milestones.
•    Identify any third-party vendors, subcontractors, or partner firms that are engaged during implementation and describe the scope, duration and responsibility of their involvement and whether they are proposed, optional or required for implementation.
•    Provide an overview of the proposers training methodology, including training delivery methods, supported user groups, and how knowledge transfer is ensured prior to and following system deployment. 
•    Data migration and legacy system conversion
o    Describe your approach to migrating data from the county’s existing CAD system into the proposed solution, including strategy, sequencing and validation procedures. 
o    Identify what historical data types can be migrated, including, but not limited to, call records, incidents, units, narratives, and attachments. 
o    Describe any limitations, assumptions, or data cleansing requirements associated with migration. 
o    Clarify whether data migration services are included as part of the base implementation scope or offered as an optional or separate service. 
o    Provide examples of comparable data migration efforts completed for other public safety agencies, including agency size, data volumes and outcomes.
- Maintenance and warranty
•    Provide general scope of warranty coverage (e.g., performance issues, configuration errors, software defects, etc.) and describe duration of warranty coverage and commencement date 
•    Describe any exclusions or limitations 
•    Identify if warranty services are included in base proposal or a separate cost.
- Customer support
•    Describe the customer support services available for the system, including methods for how support is accessed, the types of assistance provided, general availability, and hours of operations and availability for critical incidents. 
•    Explain your approach to system updates and upgrades, including frequency, delivery mechanism, required downtime, and testing and validation procedures. 
•    Describe if updates and upgrades are included in annual maintenance or an additional service.