Security Services

The vendor is required to provide that security services for include:
• Security officers and supervisors shall:
1. Be at least twenty-one (21) years old, and a citizen or legal resident alien of the country.
2. Be high school graduates and shall demonstrate the ability to read and write adequately, especially as it relates to writing reports which convey complete information and must maintain and be able to always demonstrate such abilities.
3. Be properly credentialed by the department of finance and professional regulation.
4. Not reside in the site they will be working.
5. Be CPR certified.
• No security officer or supervisor shall:
1. Have been convicted of a felony or dishonorably discharged from the armed services of the country
2. Be suffering from or being treated for any mental illness, or
3. Be suffering from habitual drunkenness or from narcotic addiction or dependence.
• Credentials are to be carried by the officer while on duty and shall present credentials to cha safety and security upon request for verification.
1. All employees of cha can request to see the officer’s credentials to ensure compliance.
• Any officers assigned to cha accounts shall be subject to recent background checks and drug and alcohol screening.
• Recent is 6 months or less.
• Vendors shall notify cha within 72 hours when any security officer has been arrested, convicted, suspended, or disciplined.
• Vendors shall report any complaints and accusations levied against the officers by the Department within 72 hours of said notice from the Department.
• Vendors will make available to cha records of security personnel involved in complaints, tardiness and sick-time abuse, commendations, discipline records, grievances, professional development, promotions, etc., in a timely manner.
• For contracted officers living at cha sites, no officers hired or selected will be allowed to work at the site in which they live.
• All officers are to be uniformed. uniforms must be approved by cha
1. All uniforms must be the same and easily identifiable with a form of identification that the officer is acting as a security officer.
2. All officers must keep a professional image. uniforms are to be clean, pressed, and free of stains and tears.
3. Uniforms should be properly fitted.
4. Officers working in the community response and engagement teams may wear polo style shirts and khaki style trousers.
• Vendors shall ensure adequate personnel is available to provide relief for scheduled breaks, unscheduled breaks, restroom breaks, and meals.
• Authority will not be responsible to relieve any security officers for meals or breaks.
• Under no circumstances shall any security post be left unattended without proper written authorization from cha safety and security.
• Should a security officer fail to appear for duty at their designated location, or must leave their post unattended, the vendor shall notify the emergency services operation center.
• The vendor shall be responsible for providing a backup security officer within one 60 minutes of notification.
• Authority safety and security reserve the right to have any officer removed from a designated site for any reason.
• Vendors must have a “no fraternization” policy, including enforcement and discipline elements.
- Technology:
• Authority utilizes Omni go for its security management platform.
• Omni go will be used by all vendors. modules to use are as follows:
1. Incident reporting
2. Visitor management
3. Guard tour
4. Daily informational dashboard
5. Training and credential tracking (coming in 2026)
• The vendor will provide all area reports daily to cha safety and security.
1. All reports must be in a digital format and sharable with cha safety and security via cha SharePoint dashboard (or other media as specified by cha).
• Vendors must provide a system to manage payroll for their officers. this includes a solution that requires officers to log start and end times to ensure proper invoicing and contract compliance.
1. Written sign in sheets will not be permitted.
- Contract Period/Term: 2 years
- In-Person Pre-Proposal Conference Date: March 27, 2025
- Questions/Inquires Deadline: April 1, 2025