Digital Asset Management System

The Vendor is required to provide ongoing maintenance, support, and enhancements to the library digital asset management (DAM) system.
- Must ensure system reliability, provide technical support, implement updates, and support the integration of new features as needed.
- Supplier will remotely provide all ongoing maintenance and operations of the system (e.g., software updates, patches, performance monitoring, performance tuning, assessment, tracking, and reporting) to ensure security, availability at expected standards, and system performance at expected standards.
- System Maintenance and Monitoring
• Perform routine maintenance, including bug fixes and patch updates.
• Monitor system performance and availability.
• Ensure data backups and disaster recovery readiness.
- Technical Support
• Provide Tier 2 and Tier 3 technical support to internal IT and user groups.
• Troubleshoot system issues and user-reported errors.
• Provide knowledge base updates and documentation.
- Enhancement and Feature Development
• Implement minor enhancements and customizations.
• Develop or modify integrations (e.g., with CMS, DAM APIs, cloud storage).
• Support user interface adjustments or metadata schema updates.
- Security and Compliance
• Ensure system adheres to cybersecurity policies and privacy regulations.
• Perform regular security reviews and vulnerability testing.
- Training and Consultation
• Conduct occasional training for administrators or content managers.
• Advise on best practices for asset workflows, taxonomy, and lifecycle management.
- Contract Period/Term: 3 years
- Pre-Proposal Conference Date: June 25, 2025
- Questions/Inquires Deadline: July 7, 2025