Outbound Dialing and Texting Services

The vendor is required to provide dialing and texting services from a qualified and experienced firm to provide outbound notifications (calls and texts) based on specific criteria and schedules for city.
- Provide a robust system for automated outbound calling and texting, which shall include features such as scheduling, multi-language support, and integration with the court’s case management system.
- Ensure high service reliability, accuracy, and security in handling court data.
- Adhere to all relevant local, state, and federal regulations (e.g., telephone consumer protection act [TCPA], federal communications commission [FCC] regulations).
- Campaign management software
• Provide access to specified court users (up to five [5]) to view campaign schedules and results of each campaign, pause scheduled campaigns, and generate statistical reports.
• Contractor shall be able to make changes to campaigns (including but not limited to adjusting timing, updating message content, modifying recipient lists) directly within the system’s user interface to ensure quick turnarounds and minimal disruptions
- Sample data file to contractor
• Account number, home phone, cell phone, name, date, other current cases, reference number, language
• 8826854, 5124424546, Joseph Michael
• Steve,2021/05/03,8855487|8855487|8855487|8769893|8769893|8855486|8855486| 8855486|AMC00073671A|AMC00073671A|AMC00073671A|AMC00138746A|AMC00 138746A|AMC00138746A,440986|425792|425792|425792|332152|332152|444394| 444394|444394|1575103|1575103|1575103|1645048|1645048|1645048, EN AMC00367393A,7373146012, Carlos
• OVIEDO, AMC00367394A|AMC00367394A|AMC00367391A|AMC00367391A,1889370 |1889373|1889373|1889368|1889368, EN
• 8845908,5124069514, Joe Capes Brundidge
• II,2021/05/03,8786460|8786459|8784856|8784855,410859|320905|386789|480881| 494759, EN
• AMC00439418A,5129090833, John
• ZASKODA,2024/09/24, AMC00439418B|AMC00439418C,1965372|1965373|1965374, E N
• AMC00154089A,5124389961, Gabrielle Abigail Perez,2023/08/07,1661612, EN
• 8877771,4088333346, Rubi Welch,2022/07/01,551420, EN
• AMC00512649A,5122882392, Thomas Paul MCDILL
• JR, AMC00512651A,2044705|2044708, EN
• AMC00485451A,5125776969, Carlito’s Jesus ARROYO
• TAVERA,2024/12/03,2015189, EN
• 8883623,7373898021, Eddie Pete Ramirez,2022/09/20,728263, EN
• AMC00497151A,5129528341, Elvis Geovany Sandoval
• RODRIGUEZ,2024/12/13, Amc00497151b,2027901|2027902, SP
• AMC00518590A,5127674122, Dana Lewis, AMC00007821A,2051133|1504392, EN
• AMC00492380A,2547807900, Dorian mcclebb,2024/12/12,2022696, EN
• AMC00498233A,5126651234, Connor Joseph bracken,2024/12/23,2029070, EN
• AMC00490216A,2105913455, Taylor Elizabeth johnson,2024/12/11,2020362, EN
• AMC00514892A,7374008187, Karen Peraza casasola,2047111, SP
• AMC00413948A,5122036447, Whitney kay payton,2024/08/16,1939205, EN
• 8502927, 5126636862, Branden stewart,2016/12/20, 273231, EN.
- Contract Period/Term: 1 year
- Pre-Offer Conference Date: March 27, 2025