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A government agency in North Carolina issued “Call Center Support Services” (RFP). Solicitation CCHA-0075 closed on August 26, 2025. Eligibility: Only for USA Organization.
The Vendor is required to provide inbound Student Account Call Center Services.
- University a multi-campus institution with more than 20,000 students.
- University current Enterprise Resource Planning (ERP) system is Ellucian Banner.
- a call center to answer high level student account questions from prospective And current students, authorized users (parents), faculty and staff members during two high call Volume times.
- Estimated timeframes needed are: Fall Billing Approximately the 2nd week in July through the 4th week in August, (Approx. 6 weeks).
- Spring Billing Approximately Mid November through Mid-January – 30 active days, excluding Holiday Break.
- Estimated Daily Call Volumes range between 30-200 daily.
- We can give some guidance in Advance on which days a higher volume would be expected.
- Total estimated calls 3,000-5,000 per activation.
- Call center must have the ability to have callers on hold while waiting for an agent.
- Call center must have ability to increase staff during high call volume timeframes.
- Call center must have a phone number that state’s office of student accounts can forward calls to.
- Contract Period/Term: 1 year
- Optional but highly urged Zoom Meeting Date: August 13, 2025
- Questions/Inquires Deadline: August 15, 2025
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (CCHA-0075) closed on August 26, 2025. See similar open RFPs below.
A government agency in North Carolina. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 1 year.
Yes: Non-mandatory on August 13, 2025.
Questions and inquiries must be submitted by August 15, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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