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A government agency in California issued “Call Center Services” (RFI). Solicitation CCHA-0089 closed on October 22, 2025. Eligibility: Only for USA Organization.
The Vendor is required to provide for call center services.
- Customer engagement is a critical part of agency operations.
- Each month, over 8,000 customers interact with the agency more than 16,500 times through channels such as phone, text, social media, and the online Feedback Form.
- Approximately 90% of this engagement occurs through the agency Call Center, with 80% via phone and 10% via SMS/Text.
- Roughly 97% of customer contacts consist of inquiries and comments—most are related to schedules and fares.
- Complaints represent just under 3% of total feedback and are typically about service disruptions, policies, or equipment issues.
- Commendations account for less than 1% and most are related to personnel.
- With more than 600,000 passenger trips each month, it stands among the nation’s leading commuter rail systems.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (CCHA-0089) closed on October 22, 2025. See similar open RFPs below.
A government agency in California. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
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