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A government agency in Tennessee issued “Call Center Services” (ITB). Solicitation CCHA-0095 closed on November 17, 2025. Eligibility: Only for USA Organization.
The Vendor is required to provide for bumper sticker call center services.
- Call Center and Reporting Requirements.
• Provide program administration services including a 24/7 call center.
• Ensure the call center is operated by humans and not an automated system.
• Answer all calls within three (3) rings.
• Provide customer service in line with industry best practices.
o Within one (1) business day of the phone call, the Contractor shall email the State a Notification.
o The Notification shall include history on vehicle.
o Record State agency responses to Notifications.
o Follow up with the State agency up to two (2) times if no response to incident is received.
- Contract Period/Term: 4 years
- Questions/Inquires Deadline: October 24, 2025
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (CCHA-0095) closed on November 17, 2025. See similar open RFPs below.
A government agency in Tennessee. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 4 years.
Questions and inquiries must be submitted by October 24, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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