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A government agency in Maryland issued “External Call Center Services” (RFI). Solicitation CCHA-0097 closed on November 12, 2025. Eligibility: Only for USA Organization.
The vendor is required to provide external call center services to acquire third-party and external support for the assistance of taxpayers by way of answering and resolving telephone inquiries at a beginning level, which come into the individual call center (ICC) of the division regarding personal income tax inquiries.
- Objectives
• Assess vendor capabilities for providing secure, scalable customer support for taxpayer inquiries.
• Identify best practices for training, staffing, and compliance management.
• Evaluate cost models and implementation timelines for potential solutions
- Tasks:
• Inbound and outbound taxpayer assistance via phone and email.
• Case management and issue resolution tracking.
• Workforce management and quality assurance.
• Compliance with federal and state data protection standards.
• Multilingual and accessible taxpayer support.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (CCHA-0097) closed on November 12, 2025. See similar open RFPs below.
A government agency in Maryland. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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