911 Call Answer and Dispatch Services

The Vendor is required to provide for 911 call answering and dispatch services for the municipal boundaries of county.
- 9-1-1 Call Answer and Dispatch Call Answer Service Recipient to receive ALL 9-1-1 calls originating within the Municipality and to dispatch and/or transfer all calls to the appropriate department for response.
- Availability to provide 9-1-1 Call Answer and Fire Dispatch services 365 days per year, twenty-four (24) hours per day, seven (7) days per week with respect to all 9-1-1 calls originating within the designated service area.
- Inclusion of and provision for Text to 911 for “DHH”, which means providing the required system interface to allow for Text to 911 sessions to be conducted with the deaf and hard of hearing community.
- To provide and maintain proper records and to provide reports with respect to the provision of the services including:
o    Total calls received
o    GPS location of calls
o    Type of call received
o    Manner in which received calls have been processed
o    Measurement/compliance to the performance criteria
o    Any other information that the parties jointly determine.

- Contract Period/Term: 3 years