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A government agency in Maryland issued “Hotline Services” (IFB). Solicitation CCHA-0128 closed on February 10, 2026. Eligibility: Only for USA Organization.
The vendor required to provide hotline answering telephone hotline services.
- Hotline services
• The vendor will take calls and receive reports from citizens and employees regarding irregular or improper practices or procedures, allowing employees to remain anonymous.
• Ideal qualifications of the organization regarding assignment and response time
• There are at least 4 licenses and assignment rules, including a re-direct of assignment if there is a conflict of interest for an investigator.
• The reports will be submitted to the county within 12 hours.
• Phone notification for high-severity reports.
• Call specific county employees within 1 hour for high-severity reports.
- System requirements
• The system shall have the capability of maintaining the reporter’s anonymity.
• The system shall be of the type that data submitted by a reporter cannot be altered.
• The system shall comply with county security and data protection requirements.
• The system will create an incident number for each report.
- Web site
• The vendor will maintain a website where citizens and employees can report irregular or improper practices or procedures anonymously.
• The website will allow the reporter to update a case with new information.
• The website will allow the reporter to upload documents.
- Phone line
• The vendor will maintain a phone number where citizens and employees can report irregular or improper practices or procedures, allowing them to remain anonymous.
• Trained humans will answer the call.
• The vendor will have sufficient employees or contracted resources to ensure humans can answer calls 24/7.
- Customization
• The website will be customized to inform viewers of the mail-in and call-in versions.
• The phone greeting will be customized to inform callers of the mail-in and web versions.
• Provide custom awareness materials regarding the hotline that the county may duplicate and distribute.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: February 3, 2026
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Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (CCHA-0128) closed on February 10, 2026. See similar open RFPs below.
A government agency in Maryland. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 1 year.
Questions and inquiries must be submitted by February 3, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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