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A government agency in Alberta issued “Artificial Intelligence Enabled Call Handling Solution” (RFP). Solicitation CCHA-0150 closed on April 9, 2026. Eligibility: Only for Canada Organization. Submissions via Email.
The Vendor is required to provide to garner interest in Artificial Intelligence (AI)–enabled call handling solutions
- The information will provide the City with a better understanding of available solutions in the marketplace and inform potential future procurement opportunities.
- Modern call management technology that can enhance customer service, improve response times, and support efficient handling of inbound and outbound communications.
- To improve service delivery and operational efficiency, the organization is exploring AI-based call handling technologies capable of:
• Automating routine inquiries
• Assisting customer service representatives
• Providing 24/7 support
• Integrating with existing communication and Customer Relationship Management (CRM) systems
- The City anticipates beginning with a focused Proof of Concept (PoC) centered on handling routine 3-1-1 / AccessGP inquiries, particularly after-hours calls involving frequently asked municipal service questions.
- Provide information regarding AI call handling platforms that may support a PoC deployment for routine 3-1-1 / AccessGP inquiries, and that may include, but are not limited to:
• AI-powered voice assistants or virtual agents
• Automated call routing and triage
• Natural Language Processing (NLP) for conversational interactions
• Speech-to-text and text-to-speech capabilities
• Call transcription and analytics
• Integration with existing telephony systems
• Integration with CRM, service management, or ticketing platforms
• Multilingual support (Canadian English & French)
• Omni channel capabilities (voice, chat, SMS, etc.)
• Reporting and performance analytics
- Solutions may be cloud-based (State data residency), hybrid, or on-premises, depending on vendor capabilities.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (CCHA-0150) closed on April 9, 2026. See similar open RFPs below.
A government agency in Alberta. The buyer's contact and submission details are in the solicitation documents.
Only for Canada Organization.
Submissions are accepted via Email. Follow the instructions in the solicitation documents.
Questions and inquiries must be submitted by April 2, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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